Legal
Refund policy
30-day money-back guarantee
If a lab, a path of three labs, or The New Baseline is not what you needed, you can request a full refund within 30 days of your order date. You do not have to give a reason. This applies to pay-in-full purchases and to the first instalment of a payment plan.
How to request a refund
Refunds are processed by our payment provider Paddle, which acts as the merchant of record for all orders on this site. Request a refund at paddle.net using the email address you ordered with, or email hello@thecohort.academy and we will raise it with Paddle for you. Approved refunds go back to the original payment method, normally within five to ten working days.
Statutory right of withdrawal
Consumers in the EU also keep the statutory 14-day right of withdrawal described in our terms. The 30-day guarantee above is in addition to that right, not a replacement for it.
Payment plans
If you cancel a payment plan after the 30-day window, remaining instalments stop and access ends at the end of the period already paid for. Instalments already collected outside the guarantee window are not refunded.
If we cancel
If we cancel a lab or a cohort, you choose: a full refund, or a seat on the next date. That choice is yours and there is no time limit on it.
Transfers
A lab seat can be moved to another date up to 48 hours before it runs. A programme seat can be moved to the next cohort before week two at no extra cost. Ask us at hello@thecohort.academy.
ESleeswijk Consultancy B.V. · KvK 42034470